1. Introduction

The Consulting Lab recognises that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

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This Privacy Policy explains what we do with your personal data when interacting with The Consulting Lab or if you are visiting our website.

 

It describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.

 

This Privacy Policy applies to the personal data of our Website Users, Clients, Suppliers, and other people whom we may contact in order to run our business. It also applies to the emergency contacts of our Staff.

 

For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR"), the company responsible for your personal data ("The Consulting Lab" or "us") is The Consulting Lab Ltd.

 

It is important to point out that we may amend this Privacy Policy from time to time. Please just visit this page if you want to stay up to date, as we will post any changes here.

If you are dissatisfied with any aspect of our Privacy Policy, you may have legal rights and, where relevant, we have described these as well.

 

This Privacy Policy applies in relevant countries throughout our international network. Different countries may approach data privacy in slightly different ways and so we also have country-specific parts to this Privacy Policy. You can find country-specific terms for your jurisdiction here. This allows us to ensure that we're complying with all applicable data privacy protections, no matter where you are.

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2. Consulting Lab privacy commitments to you

The www.theconsultinglab.co.uk website (the "Website") is owned and operated by The Consulting Lab Ltd. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact the Consulting Lab at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.

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3. Consent

Your use of the Site or mobile app, and any disclosure of personal information via the Website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

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4. When will we collect your personal data?

• When you visit any of our websites, and use your account to buy products and services, or redeem vouchers or award points

• When you make an online purchase and check out as a guest (in which case we just collect transaction-based data)

• When you create an account with us

• When you shop online, we capture information through cookies and similar technologies, you can manage these when you visit our site

• When you purchase a product or service by phone but don’t have (or don’t use) an account.

• When you engage with us on social media

• When you download or install one of our apps

• When you contact us by any means with queries, complaints etc.

• When you enter prize draws or competitions

• When you choose to complete any surveys we send you

• When you comment on or review our products and services

• Any individual may access personal data related to them, including opinions. For example, if your comment or review includes information about the Partner who provided that service, it may be passed on to them if requested

• When you fill in any forms, including for orders

• When you’ve given a third-party permission to share with us the information they hold about you

• We collect data from publicly available sources (such as Land Registry) when you have given your consent to share information or where the information is made public as a matter of law

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What types of personal data do we collect?

• To operate your account on the Website: your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number. For your security, we’ll also keep an encrypted record of your login password

• Details of your shopping preferences

• Details of your visits to our websites or apps, and which site you came from to ours

• Information gathered via the use of cookies in your web browser

• Personal details which help us to recommend items of interest (e.g. clothing / shoe size, brand / product preferences)

• Payment card information.

• Your comments, chats, social media posts and product reviews

• To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered. 

• Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

 

5. Your Information

5.1 CUSTOMER DATA: If you are a Consulting Lab customer &/or partner, we need to collect and use information about you, or individuals at your organisation, in the course of providing you services such as: (i) online shopping; (ii) providing you with product / service recommendations; (iii) connecting you with friends and contacts; and/or (iv) notifying you of content published by the Consulting Lab which is likely to be relevant and useful to you.

 

To the extent that you access our website we will also collect certain data from you.

 

5.2 SUPPLIER DATA: We need a small amount of information from our Suppliers to ensure that things run smoothly. We need contact details of relevant individuals at your organisation so that we can communicate with you. We also need other information such as your bank details so that we can pay for the services you provide (if this is part of the contractual arrangements between us).

 

To the extent that you access our website we will also collect certain data from you.

 

5.3 WEBSITE USERS: We collect a limited amount of data from our Website Users which we use to help us to improve your experience when using our website and to help us manage the services we provide. This includes information such as how you use our website, the frequency with which you access our website, and the times that our website is most popular.

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5.4 A number of elements of the personal data we collect from you are required to enable us to fulfil our contractual duties to you or to others. Other items may simply be needed to ensure that our relationship can run smoothly.

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5.5 Depending on the type of personal data in question and the grounds on which we may be processing it, should you decline to provide us with such data, we may not be able to fulfil our contractual requirements or, in extreme cases, may not be able to continue with our relationship.

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6. How we collect your data

​6. 1 CUSTOMER/SUPPLIER DATA: When a customer and/or partner register to purchase products through the Consulting Lab Site we ask for information such as your name, e-mail address, postal address, and contact details. The Consulting Lab then keeps a record of this information.

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6.2 WEBSITE USERS: We collect your data automatically via cookies when you visit our website, in line with cookie settings in your browser. We explain more about cookies, including how we use them and what choices are available to you, later in this policy. We will also collect data from you when you contact us via the website, for example by using the chat function.

 

6.3 If you place an order with us and elect for us to store your credit or debit card details, the Consulting Lab will keep a record of those details. For more information about how credit and debit card details are stored and used by the Consulting Lab, please see 'how we protect information' below.

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6.4 We keep a record of any purchase/s you make from any of the partners' stores at the Consulting Lab. This means both the partners and, in some instances, the Consulting Lab can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

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6.5. We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had with any of the partners' stores on our website.

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6.6 If you contact the Consulting Lab by telephone (via our customer service centre or otherwise) we may record, store and use that call for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management.

 

6.7 We'll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping at the Consulting Lab. You do not have to answer these questions, but if you do, we can communicate with you in a more relevant way.

 

6.8 If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at 'further information' below.

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7. Our use of personal data 

 

7.1 All the information we collect via the Site, or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

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7.1.1 Passing on your orders to your chosen the Consulting Lab Partners and third-parties so they can supply goods and services to you and for customer or order fulfilment and administration. Our partners may use subcontractors (including to assist with delivery and fulfilment) to process and provide your orders to you. To protect your privacy:

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a. We provide only the information they need to perform their specific services.

b. They may only use your data for the exact purposes we specify in our contract with them.

c. We work closely with them to ensure that your privacy is respected and protected at all times.

d. If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

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7.1.2 Planning and managing the Consulting Lab's business activities, including analysis of customers' shopping habits, success of advertisements and push notifications and product and style preferences of our customers.

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7.1.3 We use your data to help us to improve your experience of using our website, for example, to bring you offers and promotions that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a customer, we combine your personal data gathered across the Website, for example your shopping and search history. For this purpose, we also combine the data that we collect directly from you with data that we obtain from third parties to whom you have given your consent to pass that data onto us.

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7.1.4 Technical administration of our website.

 

7.1.5 Research.

 

7.1.6 Providing you with information about the services we offer.

 

7.1.7 Letting you know about offers and news from the Consulting Lab.

 

7.1.8 Letting you know about offers, news and products from partner stores on our site.

 

7.1.9 We may make your name and email address available to companies in order to advertise and market our services to you through other platforms on the internet (e.g. Facebook).

 

7.1.10 To verify details of your payment method or credit card account.

 

7.1.11 Passing on details of your order (but not payment details) and personal information where you have purchased a gift from a list or mall on the Consulting Lab to the users &/or partners who created such a list.

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7.2 During your registration process you are given the opportunity to select some of the ways in which we may use your details. These are the circumstances in which we may share some of your data with others:

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7.2.1 When we instruct agents, contractors or third-party service providers to provide business operations support (including advertising and marketing advice and support), financial services and technology services. Please note that these third parties are under contract, and our service agreements dictate that they only use your information in connection with the services they perform for us and not for their own benefit.

 

7.2.2 In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event, and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.

 

7.2.3 To outside research companies whom we may ask to contact you directly for your opinions on our service, and our partners' products and services (in which case we provide them with only the information they need to perform their function).

 

7.2.4 If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

 

7.2.5 To the users / partners who created a list or mall on the Consulting Lab if you have purchased from such a list or mall.

 

7.2.6 If a customer recommends you as part of our 'refer-a-friend' scheme, we shall notify them that you are already a shopper with the Consulting Lab. We will not share any of your purchase or other details with that customer.

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8. Data Over the Internet

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at the Consulting Lab, you're agreeing and authorising us to process data in this way.

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9. How Do We Safeguard Your Personal Data?

We care about protecting your information. That's why we put in place appropriate measures that are designed to prevent unauthorised access to, and misuse of, your personal data.

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How long do we keep your personal data for?

If we have not had meaningful contact with you (or, where appropriate, the company you are working for or with) for a period of two years, we will Delete your personal data from our systems unless we believe in good faith that the law or other regulation requires us to preserve it (for example, because of our obligations to tax authorities or in connection with any anticipated litigation).

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How can you access, amend or take back the personal data that you have given to us?

Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise.

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• Right to object: If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.

• Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities, or consent to market to you, you may withdraw your consent at any time.

• Data Subject Access Requests (DSAR): Just so it's clear, you have the right to ask us to confirm what information we hold about you at any time, and you may ask us to modify, update or Delete such information. At this point we may comply with your request or, additionally do one of the following:

  • we may ask you to verify your identity, or ask for more information about your request; and

  • where we are legally permitted to do so, we may decline your request, but we will explain why if we do so.

• Right to erasure: In certain situations (for example, where we have processed your data unlawfully), you have the right to request us to "erase" your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will Delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.

• Right of data portability: If you wish, you have the right to transfer your data from us to another data controller. We will help with this – either by directly transferring your data for you, or by providing you with a copy in a commonly used machine-readable format.

• Right to lodge a complaint with a supervisory authority: You also have the right to lodge a complaint with your local supervisory authority (in the UK the Information Commissioner’s Office (ICO)).

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If your interests or requirements change, you can unsubscribe from part or all of our marketing content by clicking the unsubscribe link in the email, or by updating your preferences through our preference centre on the Consulting Lab website (by signing into your account).

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10. Ways that the Consulting Lab Site Protects Your Personal Data

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

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We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.

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Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments.

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We do not store or process your card details ourselves, they are processed and stored via one of our contracted third-party service providers.

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Only employees, our partners and any third-party service providers who need the information to perform a specific job are granted access to personally identifiable information.

 

Storing Your Credit and Debit Dard Details

If you have elected to store your credit or debit card details with the Consulting Lab those details will appear automatically on the ‘Payments’ page when you login and proceed to purchase a product with us. To ensure the security of your credit and debit card details we:

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• mask your credit or debit card number on the Payments page: only the last four digits of your credit or debit card number, the expiry date of that credit or debit card, the name (as it appears on the credit or debit card) and card type will be visible to you on the Payments page. Of course, we use all of your credit or debit card information to process your order, but we do not display this information on the Payments page in order to ensure that no-one can accidentally see it.

• require a CV2 (card security) number: we will ask you to enter your CV2 number even when using the stored card function.

 

If you would like to revise the credit and debit card details you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like those details erased from our records, you can do so by contacting us in accordance with the information provided at 'further information' below.

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11. How You Can Help Us Protect Your Information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

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12. Further Information

If you have questions about your personal data or our privacy policy, please contact us at contact @theconsultinglab.co.uk

 

To see all the information we have about you, and to correct any inaccuracies, please write to us at: contact@theconsultinglab.co.uk

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13. How to Unsubscribe

If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please change your communication preferences accordingly.

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14. Changes to Privacy Policy

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times and may notify you of such changes by uploading the revised privacy policy on the Consulting Lab website.

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15. Our Partners' Privacy Policies

Our partners are bound by the same legislation as us, and if they gather or keep your information, they must give you all relevant information about their policy, as well as giving you the opportunity to opt in or out of certain ways in which they might use that information.

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However, we are not responsible and do not warrant or guarantee that the privacy policies, of any partner, or any other companies that your personal information is passed to in accordance with this Privacy Policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information. When you place an order with any partner on the Consulting Lab, your personal details that you submit at registration must by necessity be forwarded along with the order, so you will need to verify their privacy policy directly with them if you wish.

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16. The Consulting Lab Data Protection Officer

The Consulting Lab Data Protection Officer (DPO) contact be contacted via contact@theconsultinglab.co.uk

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17. Cookie Policy

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to the Consulting Lab using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.

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Our Cookie Policy:

To make full use of the Consulting Lab and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. The Consulting Lab website (like many other shopping websites) will not work when cookies are blocked.

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• The Consulting Lab uses cookies to provide you with the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive information such as your name, address or payment details and they can't harm your computer.

• The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

The list below details the cookies used on the Consulting Lab. We have outlined who sets these cookies and their purpose. If the party reads something other than 'The Consulting Lab', these are our third-party business partners who help us to enhance your browsing experience.